FAQs

WHAT TIME DO DOORS OPEN?

Door and bar opening times vary at each venue. Please check the webpage of the event you are attending.

IS THERE A DRESS CODE?
We don’t operate a dress code at our venues, but we ask no football/rugby shirts or jogging bottoms.

CAN I BUY TICKETS ON THE DOOR?
We always encourage pre-booking online or though our box office 0800 999 2044 as we can’t guarantee tickets will be available on the door.

When a performance sells out contact the box office to be added to the waiting list. If you do not hear from our box office before 6pm on the day of the show then unfortunately we haven’t had enough returns.

IS IT RESERVED SEATING?
There is no reserved seating at our club venues. For large groups we recommend that you arrive early and select your seating from what is available, to ensure you’re all seated together. We reserve the right to refuse entry to latecomers or customers arriving after the advertised showtime without a refund. Doors open at least 30mins before all shows and we recommend you arrive early.

There is reserved seating at all our theatre venues.

HOW OLD MUST YOU BE TO ATTEND EVENTS?
Our shows are 18+ unless otherwise listed.

DO YOU OFFER CONCESSIONS?
There are group discounts at many of our venues.

WHEELCHAIR ACCESS

With the exception of Colchester all our venues have wheelchair access. Tickets are charged at the normal price per person. Pre-book your tickets online and call our box office 0800 999 2044 so we can make provision for the wheelchair.

ESSENTIAL COMPANION

Customers registered as disabled may bring a companion with them. Proof of registration may be asked for when collecting tickets. We make no charge for the ticket for an essential companion, just a booking fee is applied. You do need to call our box office 0800 999 2044 to reserve the companion seat.

GIFT VOUCHERS

All vouchers are valid for 12 months from date of purchase. Vouchers will be sent via email. This gift experience must be booked prior to the comedy show.

Call 0800 999 2044 to book the date and venue of your choice (subject to availability).

The voucher features a unique reference number and may only be used once. Please quote the reference number at the time of booking.

The voucher cannot be exchanged for cash or replaced if lost and is non-transferable. If the total ticket value does not reach the voucher value, no change will be offered.
*Not redeemable for Oxted or Leatherhead Theatres.

If you have any questions then please contact our friendly team on 0800 999 2044 or email giftvouchers@houseofstandup.co.uk.

WHAT’S YOUR REFUND POLICY?

All ticket sales are final and non-refundable. In exceptional circumstances, we may be able to transfer your ticket to another performance, subject to availability. Please note that an administration fee may apply.

We always aim to deliver the line-up exactly as advertised; however, line-ups can occasionally change at short notice due to circumstances beyond our control. If an act is unable to appear, we will always arrange a suitable replacement. If you’re booking primarily to see a particular performer on a mixed-bill show, we recommend checking our website for updates or contacting us or the venue before booking and again before travelling. Please be aware that refunds are not available for changes to the line-up.

If a show is cancelled, we will offer you the option of transferring your tickets to another event or receiving a refund. Any refund will cover the face value of the ticket only. Unfortunately, we cannot accept responsibility for any additional costs or losses, such as travel expenses or time, incurred as a result of a cancellation.

BOOKING YOUR TICKETS USING THE 'NO BOOKING FEE' OPTION

There is no booking fee applied to your ticket purchase. We charge a flat £1.50 administration charge for each transaction.

Complete the form on the No Booking Fee Tickets page.

Once you submit this form we will send a secure link via SMS to your mobile phone (allow up to 4 hours and check your spam texts).

Simply click on the unique, one-time payment link, and enter your card details independently and securely on your phone. When your payment is received we will add your name and the number of tickets purchased to the guestlist.

Please use the SMS notification as your ticket on the door.

ADDITIONAL INFORMATION

We reserve the right to eject any customers from the venue without a refund who are deemed to be highly intoxicated and/or are in possession of drugs.

We reserve the right to eject any customers from the venue without a refund who consume alcohol purchased off-site on the premises.

We allow photography (except in specific circumstances) during performances, but any video recording is strictly prohibited.

Last but not least, we are a comedy club, and our main goal is to make you laugh. The comedians are here to entertain and tell you the jokes they spend many hours creating and perfecting, it might not always be to your taste, but please remember other people have also paid money to enjoy the show as well!