FAQs

WHAT TIME DO DOORS OPEN?

Door and bar opening times vary at each venue. Please check the webpage of the event you are attending.

IS THERE A DRESS CODE?
We don’t operate a dress code at our venues, but we ask no football/rugby shirts or jogging bottoms.

CAN I BUY TICKETS ON THE DOOR?
We always encourage pre-booking online or though our box office 0800 999 2044 as we can’t guarantee tickets will be available on the door.

When a performance sells out contact the box office to be added to the waiting list. If you do not hear from our box office before 6pm on the day of the show then unfortunately we haven’t had enough returns.

IS IT RESERVED SEATING?
There is no reserved seating at our club venues. For large groups we recommend that you arrive early and select your seating from what is available, to ensure you’re all seated together. We reserve the right to refuse entry to latecomers or customers arriving after the advertised showtime without a refund. Doors open at least 30mins before all shows and we recommend you arrive early.

There is reserved seating at all our theatre venues.

HOW OLD MUST YOU BE TO ATTEND EVENTS?
Our shows are 18+ unless otherwise listed.

DO YOU OFFER CONCESSIONS?
There are group discounts at many of our venues.

WHEELCHAIR ACCESS

With the exception of Colchester all our venues have wheelchair access. Tickets are charged at the normal price per person. Pre-book your tickets online and call our box office 0800 999 2044 so we can make provision for the wheelchair.

ESSENTIAL COMPANION

Customers registered as disabled may bring a companion with them. Proof of registration may be asked for when collecting tickets. We make no charge for the ticket for an essential companion, just a booking fee is applied. You do need to call our box office 0800 999 2044 to reserve the companion seat.

WHAT’S YOUR REFUND POLICY?
Sales of tickets are final and cannot be refunded. In the case of extraordinary circumstances we may be able to transfer your ticket to another night, space allowing. Please note that fees may apply.

Whilst we make every effort to keep line-ups as listed, line-ups may be subject to change without notice. We will always replace any acts who, for reasons outside of our control cannot play the show. If you are planning to see one specific act in a mixed bill show please call the venue before booking and traveling to confirm the act is due to appear. Refunds are not offered for act changes.

Where a show is cancelled at any time, we can offer a transfer of tickets to another show or a refund. The refund will be for the ticket price only. No other consequential loss of monies, time or travel costs involved in the cancellation.

BOOKING YOUR TICKETS USING THE 'NO BOOKING FEE' OPTION

There is no booking fee applied to your ticket purchase. We charge a flat £1.50 administration charge for each transaction.

Complete the form on the Contact Us page.

Once you submit this form we will send a secure link via SMS to your mobile phone (allow up to 2 hours and check your spam texts).

Simply click on the unique, one-time payment link, and enter your card details independently and securely on your phone. When your payment is received we will add your name and the number of tickets purchased to the guestlist.

Please use the SMS notification as your ticket on the door.

ADDITIONAL INFORMATION

We reserve the right to eject any customers from the venue without a refund who are deemed to be highly intoxicated and/or are in possession of drugs.

We reserve the right to eject any customers from the venue without a refund who consume alcohol purchased off-site on the premises.

We allow photography (except in specific circumstances) during performances, but any video recording is strictly prohibited.

Last but not least, we are a comedy club, and our main goal is to make you laugh. The comedians are here to entertain and tell you the jokes they spend many hours creating and perfecting, it might not always be to your taste, but please remember other people have also paid money to enjoy the show as well!